Store Policy
All orders placed with R-Comp Tires North America by the website, phone, or e-mail constitute the acknowledgment and acceptance of all conditions listed on RCOMPTIRES.COM price list and all conditions listed below. All parts shall remain the property of R-Comp Tires North America until paid in full.
In the event that our server encounters technical difficulties which could lead to price discrepancies or incorrect shipping calculations, R-Comp Tires North America will correct all discrepancies when the order is processed. Customers will be notified of any errors and be given the option to cancel their order or proceed with the correct prices. R-Comp Tires North America will not be held responsible for any miscalculated amounts due to technical errors.
In the event that sales tax is not calculated or is incorrect, R-Comp Tires North America will apply the correct sales tax rate when the order is processed.
All prices, materials, design, color, contents, and specifications included with a product are subject to change without notice. Some product images may be shown with optional items that are sold separately. Product photos are for illustration purposes only. Actual product colors/pigmentation may differ from photos.
R-Comp Tires North America does not implicitly or explicitly confirm the legality of using any products it sells on public roads; that is entirely the responsibility of the consumer. These items are controlled by the U.S. government and authorized for export only to the country of ultimate destination for use by the ultimate consignee or end‐user(s), herein identified. They may not be resold, transferred, or otherwise disposed of, to any other country or to any person other than the authorized ultimate consignee or end‐user(s), either in their original form or after being incorporated into other items, without first obtaining approval from the U.S. government or as otherwise authorized by U.S. law and regulations. Check your state and local laws regarding the use on any parts.
Payment Policy
RCOMPTIRES.COM website accepts the following payment methods:
• Credit Cards
• Debit Cards
R-Comp Tires North America Store (brick and mortar) accepts the following payment types:
• Cash (USD)
• Credit Cards
• Debit Cards
Shipping Information
R-Comp Tires North America will ship your order based on the selected preference using the fastest, most economical method available. Orders placed after 9:00 am or during weekends and holidays will not be processed until the following business day. For rush orders, please contact a sales representative directly.
IMPORTANT: Shipping services on orders of 15 tires or less has been suspended due to the rising cost to ship. In-Store Pick Up will automatically be made available for orders of 15 tires or less.
Current shipping services available include LTL/TL shipping via pallets of 16 tires or more and containers of 64 tires or more which will be billed separately upon ordering. Please inquire within before placing a high quantity order.
International import duties, taxes, and charges are not included in the item price or shipping charge.
Estimated Delivery Time
• 1-3 business days to process orders
• 1-7 days transit time for US Continental shipments
• 5-30 days transit time for International shipments
Damages
R-Comp Tires North America packs all merchandise carefully to prevent damage during shipments. Nevertheless, damage may occasionally occur in transit. Please inspect your package(s) immediately prior to accepting delivery. Damages and evidence of tampering must be reported to R-Comp Tires North America and to the shipping carrier immediately. It is extremely important that the contents of the shipment be thoroughly inspected upon receipt. If any damage is observed and found, simply refuse the package due to the damage.
Returns for Refund or Exchange
We realize that returns and exchanges are a part of the purchasing process and we do our best to make it as easy as possible. If you are not 100% satisfied with your purchase, you can return your order to R-Comp Tires North America withIN 14 DAYS of the invoice date. Once your return is received and inspected, a store credit or refund will be processed within 7-15 business days.
• Returns must be unused, in its original packaging, and in brand new condition.
• A 20% restocking fee will be applied to refunds.
• Shipping costs are not refundable and original shipping including "free shipping" costs is not refundable.
• All returns must be accompanied by an RMA number. Items returned without an RMA number will be refused. Separate RMA numbers should be obtained for different orders.
• Special orders, Clearance, and Used Items are not refundable or exchangeable.
• Items that are used or missing product and/or packaging will not be credited and will be returned to the customer upon request at the customer's expense.
• If you have received an incorrect item, please email us (SHOP@RCOMPTIRES.COM) within 2 days of receipt for an exchange.
• Refunds will be issued in the same manner it was paid.
• Returns will not be accepted after 14 days from the invoice date.
• All returns are subject to inspection and approval.
• Orders that are picked up at one of our centers are only eligible for immediate return or exchange on the same day they are picked up. After that time, orders must be reviewed by a returns specialist before an exchange or credit is provided. Allow 2-3 business days to process the credit. Please message us to make arrangements.
Cancellation Policy
• Please contact customer service immediately if you wish to change or cancel your order.
• A 5% cancellation fee is charged on canceled orders that have not been shipped. This does not apply to exchanges or returns.
• The order must be confirmed by a R-Comp Tires customer service representative that it has not yet been shipped from our warehouse or from the manufacturer. Once confirmed, you will be issued a credit or refund minus cancellation fees within 7-15 business days.
• Orders that have shipped from our warehouse or the manufacturer cannot be canceled.
Special Order & Used Items
Special order items are not normally stocked and cannot be canceled, returned, or exchanged. NO EXCEPTIONS. R-Comp Tires North America will not be held responsible for any fulfillment delays. Refused shipments sent back to R-Comp Tires North America do not constitute the right to a refund or credit. It is the customer’s responsibility to make all arrangements with R-Comp Tires North America for refused shipments. The customer will be responsible for any freight charges associated with the shipment.
All used parts are sold AS-IS. No refunds or exchanges.
Special Handling Items
Special handling items are large or bulky items that incur higher shipping costs. Discounts or promotions on freight charges do not apply to special handling items. Some large or heavy items may need to be shipped by a freight company. Please be aware of any special notes or lengthy availability times that may apply to these items.
Warranty Disclaimer
Merchandise covered by a manufacturer's warranty is sold with the warranty by the manufacturer extended to the purchaser. We will be happy to assist in obtaining fulfillment of a manufacturer's warranty.
Other than applicable manufacturers' warranties, there are no warranties, express or implied, including any warranty of merchantability or fitness for a particular purpose.
No warranty whatsoever will be valid if the defect was caused by customer’s abuse, negligence, or mishandling. All merchandise sold by R-Comp Tires North America is only subject to manufacturer’s warranty and conditions, if any, and is subject to submission to the manufacturer for inspection and approval for repair or replacement of merchandise. The customer, however, will be responsible for all shipping and handling fees. No labor or inconvenience may be included in any warranty claims. There is no warranty on lights, light bulbs, decals, electrical parts, and engine parts.
All products sold by R-Comp Tires North America, unless otherwise stated in the item description, are sold 'AS-IS.' All engine modification components, except those that are exempt by local laws, are intended for OFF-ROAD use only. These components are legal in California for racing vehicles only, which may never be used on public roads and highways. Federal and many state laws prohibit the removal, modification, or rendering inoperable of any device or element of design affecting vehicle emission or safety in a vehicle used on public highways. Violation of such laws may subject the owner or user to a fine or penalty. Installation of this part may void the warranty coverage, if any, on your vehicle. Vehicles modified by the use of performance parts may no longer be lawfully used on public highways. User assumes all cost and risks associated with these and other import items. Check your state and local laws regarding the use on any parts.
In the event legal proceedings are required to resolve disputes or indifference's, all claims and filings must be made with the Sacramento Superior Court located in Sacramento, California. Customers will acknowledge and agree to this stipulation once the transaction has been made with R-Comp Tires North America. As a security precaution, all IP Addresses will be recorded for each completed web transaction. It is the responsibility of the customer/installer to verify the correctness of size and application of all parts before installation.